I had a little rant a while ago about the jobs getting passed to us from the student villages (here) because the sockets and the wiring are the responsibility of those who own the buildings (and they get paid handsomely for their services). However we were finding we spent more and more of our day fixing faults of their own making.
Well, it has happened again. We received an email saying:
We have replaced the front box, no signal, also checked riser connections, no signal.
I shall ignore for now the obviously lack of network socket number, room details etc and go straight onto what we found:
I now go back to the second line of their email: "We have replaced the front box". So, the technicians who are responsible for replacing sockets have done this! The green is not even punched down! The rest of the wires are barely in and shortly after my colleague touched the socket, all the wires fell out.