One of our departments has expanded and purchased two further buildings. We were in the middle of planning how we were going to deliver voice and data services to these buildings when someone there said "our wireless isn't very good, it keeps dropping out".
Well I was surprised they could get wireless at all considering how far up the hill their building was. There was none of our kit yet installed.
No, he says, we have an access point outside our office.
After some investigation it seems someone has purchased some point to point wireless kit for £40 from ebay, been to another building and plugged one end in, then stuck the other end outside their office window...
...and expect us to support it when it doesn't work